Refund

Refund Policy

Use this guide from Lava Lamp to review returns, exchanges, and refunds. This page applies specifically to lavalamq.shop.

Details from Lava Lamp on support
For purchases made through lavalamq.shop, Lava Lamp applies the following guidance on support. For return or exchange assistance, contact Support@Lavalamq.shop or 4232313154.

Details from Lava Lamp on refund timing
For purchases made through lavalamq.shop, Lava Lamp applies the following guidance on refund timing. After the returned item reaches us and is inspected, we will notify you whether the refund is approved. Every approved refund is processed to the original payment method within 10 business days.

What Lava Lamp customers should know about exceptions
The following exceptions guidance applies to the Lava Lamp storefront at lavalamq.shop. Customized products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not accepted for non-quality returns. These exclusions do not limit remedies for damaged, defective, incorrect, incomplete, or otherwise non-conforming deliveries, and they do not limit any non-waivable consumer rights.

Lava Lamp: starting a request
Customers using lavalamq.shop can rely on the following Lava Lamp guidance about starting a request. To start a return or exchange, contact us at Support@Lavalamq.shop before sending the item. Once the request is approved, Lava Lamp will provide a prepaid return shipping label or an equivalent free return arrangement. The store pays the return shipping cost for approved no-reason returns and exchanges. Items sent without prior authorization may not be accepted.

Lava Lamp: condition of returns
For Lava Lamp customers at lavalamq.shop, this section explains condition of returns. Return the item securely with its included components and original packaging when reasonably possible. Customers may inspect an item as they would in a physical store, but they remain responsible for damage caused by handling beyond what is reasonably necessary to inspect it. No restocking fee is charged.

Our approach at Lava Lamp to eligibility
For purchases made through lavalamq.shop, Lava Lamp applies the following guidance on eligibility. Customers receive a 30-day no-reason return and exchange policy. You may request a return or exchange within 30 days after the item is delivered without having to provide a reason.

How Lava Lamp handles order problems
For purchases made through lavalamq.shop, Lava Lamp applies the following guidance on order problems. When an item is delivered damaged, defective, incomplete, or different from what was ordered, contact us promptly so we can provide a free replacement, exchange, or refund as appropriate.

Merchant Information
Business name: Lava Lamp
Brand name: Lava Lamp
Email: Support@Lavalamq.shop
Phone: 4232313154
Physical address: 1481 7th St, Rapid City, South Dakota, 57701, United States